This service provides telephone citizen assistance with the aim of making it easier for the public to interact with the Public Administration and more than 50 Town Councils across Navarra. NASERTIC also provides the telephone assistance service for the Navarra Employment Service–Nafar Lansare.
On one hand, 012 is the single reference phone number and the main entry point for procedures and formalities with Town Councils and the Government of Navarra.
Improves the relationship between the Government, Local Entities, and the citizens
It is the single reference phone number, easily accessible
Improves internal management, accelerating and facilitating processes and procedures
It serves as a query filter that helps plan resource use more effectively
It is an effective tool for Government and municipal staff
It offers an additional channel to stay close to citizens and meet their multichannel access needs
It allows the management by phone of the information and procedures most frequently requested by the public
It helps reduce the digital divide, ensuring no one in your Service/Town Council is left behind
It promotes the systematisation of procedures in telephone assistance, strengthening citizen services throughout the territory
It enables optimal and efficient management of the resources of your Service and/or Town Council
General information (Government of Navarra and municipal)
Management of municipal procedures
Notifications, complaints, and suggestions
On-demand services (upon request from Town Councils and the Government of Navarra):
Switchboard
Outbound contacts (calls, SMS sending, and emails)
Surveys
Pre-registrations / registrations
Appointments
Ticket sales
In the specific case of SNE-NL telephone assistance, services are provided through the phone number 848424500, performing the following tasks:
Basic information about SNE-NL services and programmes.
Difference between SNE-NL and SEPE.
General information about services.
Renewal of the jobseeker’s registration.
The registration will be renewed, informing the user of the next renewal date.
Consultation of the renewal date.
Appointment with an SNE professional.
Managing the appointment requested by users.
Telephone referral.
Other services.
Outbound contacts: Calls or emails to users or companies at the request of SNE-NL units.
Registration in training activities.
Registration in job offers.
Management of online procedures.
Mobile app, information and incident handling.
- Citizens who want to obtain information about the public administration (Government of Navarra and town councils) and carry out related procedures.
- Local entities.
- Government of Navarra.
For 012
- Telephone switchboard – Genesys
- Automated systems for population register, cadastre, and appointments
- Automated systems for WhatsApp
- Appointment application: Bookitit
- Registration application
- Access to municipal population register and cadastre, payment of bills and direct debit setup
- Application for sending SMS and emails
- Application for carrying out surveys
SNE Telephone Assistance
- Sealing application
- Access to appointment scheduling
- Data Processing Centre
- IT Infrastructure: server infrastructure (from 2026)
- Optical fibre
- Standardised Mittel platform
- Internet access autonomous system
Government of Navarra and more than 50 Town Councils.
General public and jobseekers.
- Animsa
- Telefónica – 1millionbot
- Bookitit