Transparency

In general, any request for public information must be answered within a period of one month from the date of entry in the corresponding register. 

This period may be extended for another month, if the volume and complexity of the information is such that it is impossible to issue it within the aforementioned period. In this case, the applicant must be informed, within a maximum period of 10 days, of the reasons justifying the issuance of the resolution within that period. 

The right of access is subject to certain limits, included in article 31 of Charter Law 5/2018, of May 17, on Transparency, Access to Public Information and Good Governance when it is detrimental to: 

• Public safety.
• The guarantee of confidentiality or secrecy required in decision-making processes.
• The prevention, investigation and punishment of criminal, administrative, or disciplinary offenses.
• Equality of the parties in judicial proceedings and effective judicial protection.
• The administrative functions of surveillance, inspection and control.
• Legitimate economic and commercial interests, without prejudice to the publicity of agreements, contracts, and other administrative acts in accordance with this charter law.
• Professional secrecy and intellectual and industrial property.
• Protecting the environment.
• The information declared reserved or protected by regulations with the rank of law. 

The application of these limitations will be, in all cases, proportionate according to their purpose and purpose of protection and must be interpreted in a restrictive and justified manner. 

These limitations will only apply for the period of time determined by the laws or as long as the reason that justifies them is maintained. 

Requests that: 

• Refer to information that the law excludes from the right to access.
• Refer to information that is not in the possession of the entity to which they are addressed and the responsible party is unknown.
• Correspond to requests for answers to legal queries or requests for the preparation of reports or opinions.
• Are considered abusivedue to their manifestly unreasonable, repetitive nature or for entailing an excessive abuse of the right to access.
• Refer to preparatory documentation, material in progress or documents or data that are inconclusive and that are not part of the administrative file.
• Incomplete: Those on which work is still being done internally and no opinion, report, or approval has been issued.
• In this case, the party responsible for the request's resolution must inform the applicant about the expected time needed to complete its preparation.
• Those that refer to information that is ancillary or supportive, such as:
• Annotations, drafts, opinions, summaries for internal use, or internal communications that are of no public relevance or interest.
• The following do not have this consideration: legal, technical, economic, and other reports that are part of the file or related to resolutions and other administrative acts.
• This refers to information that, for its disclosure, prior redrafting work is necessary.
• The information that can be obtained through a computerized treatment of current use is not considered as redrafting, nor is that action that requires aggregating the information dispersed in several existing documents. 

To process a request, please click here. 

In order to make effective the right to public information of citizens, NASERTIC has designated a Unit Responsible for Public Information (URIP) in charge of processing in time and in the form of the obligations established in Charter Law 5/2018. NASERTIC's URIP is its communication area, which you can contact at transparencia@nasertic.es or by  calling+34 848.420.500 

NASERTIC (Navarra de Servicios y Tecnologías S.A.) is backed by more than 40 years of experience, its main asset being the highly qualified technical team that makes up this company of around 160 professionals who work to integrate infrastructures, technologies, and transversal services working from our role in the public sector  and contributing to the development of the people of Navarra.  

NASERTIC — as a company belonging to the group Corporación Pública Empresarial de Navarra (CPEN) and as a public entity belonging to the Government of Navarra — makes strides in the provision of personalized services through the integration and intelligent use of technologies, monetizing their value with criteria of professionalism and efficiency. 

NASERTIC is knowledge, specialization, experience, a link between the government and people of Navarra, with ample vision, flexibility, and agility. Many of the strategic projects developed in Navarra in recent years have required support infrastructures to provide such cutting-edge services. These needs are poised to increase in today's context where technology and digital transformation have emerged as engines of progress and development. 

NASERTIC acts as a facilitating agent for these projects thanks to a comprehensive management of both telecommunications infrastructure and information systems. 

If you want to know more about our services, follow this link to find all the information. 

If you wish to lodge a complaint about the operation of the services provided, you can contact the following e-mail address info@nasertic.es. 

The company's current bylaws

According to Article 106 of Regional Law 14/2007, of 4 April, on the public wealth and property of Navarra "Government-owned companies shall be governed by the private legal system, without prejudice to the specialties established in this Charter Law and in the administrative regulations applicable in budgetary, accounting, financial control, and contracting matters." 

NASERTIC is bound by the Collective Agreement of the Navarra Offices Worker's Sector. 

Governance, administration, and management 

The members of the Board of Directors do not receive any remuneration for attending the meetings of the Board. 

At this time, the Board of Directors is composed of: 

Chair: 

Chairperson of the Board, Minister of Presidency and Equality, and First Vice-President of the Government of Navarra 

Members: 

Josean Vizcay Urrutia. General Manager of Telecommunications and Digitalization 

Patxi Echarte. Platforms and Operations Service Director  

Agurtzane Martínez. General Manager of Innovation 

Estrella Petrina. Director of the University Hospital of Navarra 

Iván Ortueta. Chief of the Navarra Regional Police 

Miriam Martón. General Manager of the Navarra Employment Service 

Jesús Mari Rodríguez. General Manager of Local Governments 

Garbiñe Basterra. General Manager of Energy, Business R&D and Innovation, and Entrepreneurship 

Secretary (non-management): 

Ignacio Brun Garisoain. Legal Department, CPEN 

Description of the functions of government, administration, and management of each position 

Members of the Board of Directors: Attendance at sessions with the dedication necessary to exercise the functions of their positions. 

Managing Director: Complete and exclusive dedication to exercising the functions of their position in accordance with the powers vested therein by the Board of Directors. 

Jobs at NASERTIC are classified based on the provisions of the professional groups established in the Collective Agreement of the Navarra Offices Worker's Sector as follows: 

• Professional group 1. Personnel belonging to this group have direct responsibility for the management of one or more functional areas of the company or perform technical tasks of the highest complexity and qualification. Make decisions or participate in their elaboration as well as in the definition of specific objectives. Perform duties with a high degree of autonomy, initiative, and responsibility. 
  Training: Higher university degree or equivalent knowledge matched by the company and/or with consolidated experience in the exercise of their professional sector.
• Professional group 2.Professionals with a high degree of autonomy, initiative, and responsibility who perform complex technical tasks, with defined global objectives or which have a high intellectual content or human interrelationship. Also, those directly responsible for the integration, coordination, and supervision of functions carried out by a set of employees in the same functional area. 
  Training: Any university degree or equivalent knowledge matched by the company, along with extensive professional experience in the exercise of their professional sector. May eventually have higher university studies and be assimilated to the positions defined in this group "Higher Entry Graduates."
• Professional group 3. Those employees who, with or without command responsibility, perform tasks with an average content of intellectual activity and human interrelationship, within a framework of instructions of medium technical complexity with autonomy within the process. Perform functions involving the integration, coordination, and supervision of homogeneous tasks, carried out by a set of collaborators at a smaller organizational stage. 
  Training: VT or associate's degree, second degree specialist technician, and/or with extensive workplace experience.
• Professional group 4 (Former official 1st). Personnel who carry out work of autonomous execution that usually requires initiative and reasoning on the part of the people in charge of its execution, carrying out, under supervision, the responsibility of the same, with command responsibility. Training: Baccalaureate, BUP (secondary education), or equivalent or technical specialists (level 3 modules) complemented by on-the-job training. Failing this, knowledge acquired in workforce experience.
• Professional group 5. Tasks that are carried out as instructed by superiors or by more highly qualified professionals within the scheme of each company, usually with supervision but with their own initiative, with professional knowledge or with a period of adaptation. 
  Training: Baccalaureate, BUP (secondary education), and auxiliary technicians with knowledge acquired with workforce experience (level 2 modules), students without qualifications with specific training in the workplace or knowledge acquired via workforce experience.
• Professional group 6. Tasks that are executed with a high degree of dependence, clearly established, with specific instructions. They may preferably require physical effort, with little training or very elementary knowledge and that may occasionally require a small period of adaptation. 
  Training: Compulsory basic levels; in some cases, of initiation for office tasks. Compulsory secondary education (ESO) or auxiliary technical education (level 2 module) and/or knowledge acquired in the performance of their profession. 

See personnel details here. 

• Personnel representatives
• Union representatives dedicated full-time to union activities (liberados): not applicable in NASERTIC. 

See job offers available in public companies in Navarra here. 

NASERTIC has no related companies. 

Organic Law 53/84, of December 26, on Incompatibilities of personnel serving local governments, establishes the following: 

There is no incompatibility for the exercise of private activities as long as they do not impede or impair the strict fulfillment of their duties or compromise their impartiality or independence. As a general rule, the personnel of government bodies or government-owned companies may not combine their activities with the performance of a second job with a position or activity in the public sector, with the following exceptions: 

• Teaching
• Health care 

For the exercise of the second activity, prior and express authorization of compatibility will be essential, which will not involve modification of working hours and schedules of the two positions and which is conditional on their strict compliance in both. In any case, the compatibility authorization will be made in the public interest. 

At NASERTIC, there is currently no recognition of compatibility. 

• 2024–2027 Strategic Plan
• The 2021–2023 Strategic Plan
• 2016–2019 Annual Report
• The 2017–2020 Strategic Plan
• 2012–2015 Strategic Plan
• Equality Plan
• Waste management plan
• Practical guide for the use of inclusive language in government-owned companies in Navarra
• Protocol for action and prevention of sexual or gender-based harassment and workplace harassment
• Code of Ethics and Conduct

• Navarra Broadband Master Plan 2021
• Navarra's Comprehensive Personalized Medicine Strategy 

NASERTIC does not manage waiting lists for access to public services. 

Customer satisfaction surveys  

2017  

• Nasertic general: (except Laboratory area) 8.1 
• Laboratory Area: 8.7  

2018  

• Nasertic general: (except Laboratory area) 8.6 
• Laboratory Area: 8.6  

2019 and 2020: 8.8   

2021: 8.6 

2022: 8.1 

2023: 8.8 

Open the page 

NASERTIC does not have documentation subject to a public information period. 

• 2024 Annual Accounts
• 2023 Annual Accounts
• 2022 Annual Accounts
• 2021 Annual Accounts
• 2020 Annual Accounts
• 2019 Annual Accounts
• 2018 Annual Accounts
• 2017 Annual Accounts
• 2016 Annual Accounts
• 2015 Annual Accounts
• 2014 Annual Accounts
• 2013 Annual Accounts
• 2012 Annual Accounts
• 2011 Annual Accounts

• 2024 Audit report
• 2023 Audit report
• 2022 Audit report
• 2021 Audit report
• 2020 Audit report
• 2019 Audit report
• 2018 Audit report
• 2017 Audit report
• 2016 Audit report
• 2015 Audit report
• 2014 Audit report
• 2013 Audit report
• 2012 Audit report
• 2011 Audit report

Charter Law 16/2016, of November 11, on Open Accounts, declares as open and accessible all bank accounts opened with financial institutions corresponding to the government of the Chartered Community of Navarra, public bodies linked or dependent thereupon, government-owned companies, public foundations, and entities of public law collected within the subjective scope of article 2 of Charter Law 11/2012, of June 21, on Transparency and Open Government and the Public University of Navarra. 

By Charter Decree 69/2017, of July 19, the publication of information regarding the bank accounts of the government of the Chartered Community of Navarra and its related or dependent agencies, companies and public foundations is regulated. 

See NASERTIC's open accounts here. 

None exist. 

NASERTIC has not given any guarantees of any kind. 

Finance lease

• 2024 - Average period of payment/delinquency
• 2023 - Average period of payment/delinquency
• 2022 - Average period of payment/delinquency

Requests for public information